Terms & Conditions
Last Updated: June 11, 2026
1. Our Service
Man and Van Club is an introduction marketplace only. We provide a platform that connects customers with independent local movers. Man and Van Club does not provide moving services directly.
Customers can submit a quote request for free. Approved movers may provide structured quote options based on the details supplied. The customer chooses one quote option. If a customer accepts a quote option, the customer pays Man and Van Club a booking deposit to secure the booking, and their contact details are released only to that quoted mover. The booking deposit is deducted from the selected quote option and is not an additional charge.
Any moving contract exists solely between the customer and the mover. Man and Van Club is not a party to any agreement entered into between customers and movers.
2. Mover Verification Disclaimer
"Whilst Man and Van Club may review documentation supplied by movers, including insurance and identification documents, we do not independently guarantee the quality, competence, financial standing, insurance validity, licensing status, or ongoing compliance of any mover. Customers should carry out their own checks before entering into an agreement."
3. Booking Deposit Rules for Customers
You only pay a booking deposit if you accept a quote option.
The booking deposit is deducted from the selected quote option and is not an additional charge.
The selected quote option is your total move cost.
You pay the remaining balance directly to the mover on moving day unless otherwise agreed.
The booking deposit confirms your accepted quote option, and your contact details are released to the mover only after the booking deposit has been paid.
Example
Selected mover quote: £300
Booking deposit: £25
Remaining balance paid to mover: £275
Total move cost: £300
4. Rules for Movers
Movers must be approved before accessing the marketplace. Approved movers must provide Goods in Transit and Public Liability insurance evidence before approval, and applications may include checks on business details, contact details and service areas.
Movers submit quote options for free.
Customer details are released only after the customer accepts a quote option and pays the booking deposit.
Movers submit structured quote options with total prices. The booking deposit is deducted from the customer’s selected quote option, and movers should collect the remaining balance directly from the customer on moving day unless another payment method is agreed. Movers are expected to honour quotes based on the details provided.
The quote may only change if the move details provided were incomplete, inaccurate or later changed.
5. Refunds and Cancellations
The booking deposit may be refundable if the mover cannot fulfil the accepted booking and we cannot arrange a suitable replacement.
The booking deposit is also refundable for duplicate payments, technical charging errors, or where customer details were not released after a successful booking deposit payment.
The booking deposit is not normally refundable if you cancel after accepting the quote, provide incorrect move details, materially change the job, or book another mover elsewhere.
This does not affect your statutory rights.
6. Customer No-Show
If you accept a quote and pay the deposit, the mover reserves time for your move.
If the mover attends the agreed collection postcode at the agreed time, waits at least 20 minutes, tries to contact you at least twice by phone, and sends a text or WhatsApp message, but you are unavailable or unreachable, this may be treated as a customer no-show.
Where a customer no-show is approved after review, your deposit may be retained to cover reasonable attendance, travel, waiting time, reserved slot and admin costs. Man and Van Club may pay part of the retained deposit to the mover as no-show compensation.
You will have 48 hours to dispute a no-show report if you believe it is incorrect.
If the mover is at fault, arrives at the wrong place, arrives materially late, does not attempt contact, or the move cannot go ahead because of an issue caused by the mover or the platform, the no-show report may be rejected and your deposit may be reviewed for refund.
7. Limitation of Liability
Man and Van Club is not responsible for the physical moving service provided by independent movers. Customers and movers are responsible for confirming final timings, access, inventory, insurance, payment method and any other move-specific details directly with each other.
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
8. Contact
If you have questions about these terms, booking deposits, refunds or a move request, contact us at support@manandvanclub.co.uk.